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Diligent Media Inc., a leading provider of marketing software, launches FeedbackAutomatic.com; a new online reviews platform aimed to help service based businesses automate their ability to get more positive reviews and quickly handle any negative customer feedback....

Think reviews are a nice-to-have? Think again! Online reviews are the unsung powerhouse driving customers to your business – or driving them away. Here’s what you need to know and how to get more reviews. Reviews by the numbers The math backs up the power of reviews....

Bad reviews happen to good businesses. Maybe your company messed up. Maybe someone was having a crummy day. Or maybe a customer is just crabby. But no matter the reason, there is a silver lining. A bad review can be a good thing. It’s true! If people are searching for...