Diligent Media Inc., a leading provider of marketing software, launches FeedbackAutomatic.com; a new online reviews platform aimed to help service based businesses automate their ability to get more positive reviews and quickly handle any negative customer feedback.
“Googling a business to look for negative reviews has simply become a norm among consumers. This makes it more important than ever to encourage customers to leave reviews of positive experiences on social channels like Facebook and Google,” said Diligent Media COO, Eliot Dill.
In fact, according to a recent Forbes article, 90% of consumers read online reviews before visiting a business, and moreover 84% trust online reviews as much as a personal recommendation.
Diligent Media CEO, Dean Collura stated, “the power of public business reviews is not something that can be ignored. An increasing number of consumers are looking for online reviews of their service providers, from managing financial portfolios to simply getting a haircut. Business owners across all industries are dealing with positive and non-positive feedback, which is why it made sense to create a 2 in 1 solution.
Currently many service based business owners have either no strategy or a manual procedure for collecting reviews and dealing with customer feedback. Making this process more systematized and automated have both been big requests over the past couple of years.
Our goal is to help service based businesses automate this process to remove a significant amount of the heavy lifting.” Collura concluded.
To find out more information about Feedback Automatic visit: https://www.feedbackautomatic.com.
About Feedback Automatic: Feedback Automatic was created in 2019 by Diligent Media Inc. to help service based business automate the way they gather more positive reviews and manage any negative customer feedback. Co-Founders Dean Collura and Eliot Dill come from service based business backgrounds and are passionate about helping businesses automate their marketing so more focus can be spent on the customer experience and delivery of services.